Return & Refund Policy

Return & Refund Policy – BaooJop™ 🔁

At BaooJop™, we want every customer to feel confident when purchasing our furniture and home furnishing products. If the item you receive does not fully meet your expectations, our return and refund policy is designed to offer a fair and transparent solution.

1. Return Eligibility

Customers may submit a return request within 30 days after receiving their order, provided the following conditions are met:

• The item has not been used and remains in its original condition
• Original packaging, accessories, and included parts are complete
• Valid proof of purchase is available (such as an order confirmation or receipt)

Products that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

To begin the return process, please contact our customer support team:

📧 Email: service@baoojop.com

📞 Phone: +1 (303) 657-4761

After your request has been reviewed and approved, we will provide:

• Detailed instructions on how to return the product
• The correct return shipping address
• A return shipping label, if applicable

⚠️ Important: Returns sent without prior authorization may not be accepted or processed.

3. Damaged, Defective, or Incorrect Products 📦

We recommend inspecting your order as soon as it arrives.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 72 hours of delivery and provide clear photos showing:

• The product received
• The shipping packaging
• The shipping label on the parcel

Once we review the information, we will determine the appropriate resolution, which may include sending a replacement or issuing a refund.

4. Items Not Eligible for Return

Certain products cannot be returned, including:

• Furniture items that have been used, assembled, altered, or modified
• Customized or personalized products
• Gift cards
• Clearance or final-sale items

If you are unsure whether your product qualifies for return, please contact our support team before sending the item back.

5. Exchanges

If you would like to exchange a product, please follow these steps:

• Contact our support team to request return authorization
• Send the original item back according to the provided instructions
• Place a new order for the replacement item

This method helps ensure faster processing and product availability.

6. EU Customer Cancellation Rights 🌍

Customers located in the European Union may cancel or return their order within 14 days of receiving the product, provided that:

• The item has not been used
• The original packaging remains intact
• Proof of purchase is included

This right is provided in addition to our standard 30-day return policy for unused items.

7. Refund Processing 💰

After we receive and inspect the returned product, we will notify you about the refund status.

If the refund is approved:

• The refund will be issued to your original payment method
• Processing may take up to 10 business days, depending on your bank or payment provider

If you have not received your refund after 15 business days, please contact us for assistance.

8. Return Shipping Address

The correct return address and detailed return instructions will be provided after your return request has been approved.

Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us:

BaooJop™

3047 W 74th Ave
Westminster, CO 80030
United States

📞 Phone: +1 (303) 657-4761
📧 Email: service@baoojop.com

At BaooJop™, we aim to keep the return and refund process simple, fair, and transparent so you can shop for furniture and home furnishings with peace of mind. 🏡✨